AI isn’t just a trend—it’s a necessary tool for Maine’s businesses to thrive and keep up with the rest of the world.

People online today have a 3-second attention span. If they don’t get an instant response, they’re gone—and they’re not coming back. In this fast-paced digital world, nobody wants to wait for service, and frankly, the average human can’t compete with the speed of AI. 

With 80% of customers favoring messaging as their preferred communication method, immediate responses have become essential. Most consumers expect their questions to be answered without delay, and if they don’t receive prompt replies, they are likely to turn to competitors who do.

Adding to the urgency, on July 31st, Google removed the messaging button from all Google business profiles, making effective communication even more critical for businesses to retain customers.

That’s where AI comes in. While humans are still essential for face-to-face interactions, AI handles the repetitive, time-consuming tasks, freeing up your team’s energy for high-value work.

AI chatbots can answer questions instantly on your website, qualify leads, book appointments directly into your calendar, and send follow-up messages—drastically increasing your chances of closing a sale. By providing real-time engagement, AI ensures your customers always feel valued and respected.

Notice the chat bubble on the bottom right hand side of this article? Yeah, thats what I'm talking about.

Option One: (What you see here) Collect contact information so your AI can email or text with customers. This allows the customer to be free to close your website and go about their day, while still having their questions answered.

Option Two: Have your AI talk to customers live, directly in your web chat widget.

Key AI Solutions for Your Business:

• Instant Customer Support: AI chatbots answer common customer inquiries immediately, whether it's about your services, pricing, or availability. This drastically reduces wait times and improves customer satisfaction.

• Web Chat Integrations: Get your 24/7 AI employee plugged in directly to your website.

• Lead Generation: Incorporate a short contact form to collect your customers contact information, allowing you to follow up on the conversation or send them marketing campaigns.

• 24/7 Availability: AI operates around the clock, meaning your business can respond to inquiries at any time, even outside of regular hours. No more missed opportunities.

• Lead Qualification: AI pre-qualifies leads by asking the right questions, ensuring you only spend time on prospects most likely to convert.

• Calendar Booking Integration: AI systems can book client appointments directly into your calendar, eliminating the back-and-forth typically required to finalize bookings.

• Follow-up Automation: AI automatically sends follow-up messages, whether it’s a reminder for an appointment or a post-service thank you, nurturing client relationships without manual effort.

• Multichannel Engagement: AI can interact with potential clients across various platforms like LinkedIn, Facebook, Instagram, TikTok, Google, and your website, ensuring consistent communication everywhere.

• Personalized Responses: AI can be trained to mirror the tone and style of your customers, building trust by making interactions feel more natural and personal.

• Cost Efficiency: AI is far more affordable than hiring full-time customer service staff or salespeople, and it never needs a break, ensuring a high return on investment.

AI is always on, works across all platforms, and can handle unlimited conversations simultaneously. It never gets tired or misses a message. If a customer has to wait for a simple answer, they’ll move on to a competitor, but AI responds instantly, increasing the likelihood they’ll choose to work with your company.

With AI, we can stay competitive, innovative, and proud of where we come from.

"I’ve traveled outside the U.S., built international connections, and gained a deep understanding of global progress and economics, but Maine and its people have a special place in my heart.

Together, let’s elevate Maine to new heights! Let’s show the world what we are truly capable of! "

Rachel Ouellette; Founder of Display DM

At Display DM, we help Mainers do just that.

We customize every aspect of your AI system—from its avatar and personality to its tone and language. We can even program it to mirror a customer’s speaking style to build trust. With AI, not only will you increase your sales, but you’ll also strengthen customer relationships by showing them you value their time.